As an ecommerce company, often it can seem challenging enough just to find the genuine customers and sort out their queries timely. However, to create a better solution to sort out all the issues effectively is not an easy job to do. In this case, the best option is outsourcing Ecommerce Call Center Services to a trusted and proven company.
A reliable and proven Ecommerce Call Center Outsourcing Services provider is all you need to take your business next level. The outsourcing services provider offers best in class services, highly skilled team of professionals and state-of-the-art technology that will help you get the most out of your core services.
A trusted ecommerce call center outsourcing company can help you to think out of the box, explore ideas or ways of working that you might have missed in other cases. Whether you are small, medium or well established in the ecommerce business, the call center outsourcing helps you to concentrate on the core business activities, and you don’t need to worry about the other non-core functional areas.
Having all the facilities in-house for ecommerce call center are a lot expensive than outsourcing. Initially, you have several doubts regarding the outsourcing process, but once you go for it, outsourcing can become a safe haven for you and will push you to be a better ecommerce company in the long run.
A quick rundown of 5 reasons to outsource ecommerce call center services to India
To Improve Customer Experience: We know that every customer is different and some of the customers seem to change week to week. In this case, it doesn’t matter how good your products and services are but how you handle your customers and what they feel in the direct interaction with your company, matters the most. So, a question which arises here is how an ecommerce company can improve the relationships with the customers.
A great team of customer relationship managers is required for listening and attending the customers effectively. But for western especially US-based companies, it is not going to be cost-effective to hire such a team of professional and set up all the facilities in-house. In that case, outsourcing your services to another country is the only best possible option is left. But, the question is which country to choose for outsourcing ecommerce call center services? Several surveys were conducted in the USA, and the result came out that India is the most preferred outsourcing destination for many US-based companies.
When you plan to outsource ecommerce call center services to India, you need a proven and trusted ecommerce call center outsourcing company that can deliver top-notch services, and improve the customer experience. SSR TECHVISION is one of the leading ecommerce outsourcing companies in India. SSR TECHVISION will give you the access to its state-of-the-art technology & infrastructure and provide you a customized solution that is ideal for your business needs.
To Provide 24×7 Customer Support: Ecommerce companies normally receive orders from around the globe. So, it is very crucial for ecommerce companies to provide round the clock customer support to their customers. It is very challenging for small and medium-sized ecommerce companies to run their business 24×7 because it requires a large amount of investment to manage the whole process. But, the good news is, the US-based cash-strapped companies can provide 24×7 support to their customers by outsourcing ecommerce call center services to India.
The Indian time zone is 5.5 hours ahead of GMT and 10.5 hours ahead of the Eastern Time Zone. This would be an advantage for ecommerce companies that want to provide round the clock customer support to their customers.
Skilled and Talented Workforce: A recent survey shows, “India is the fastest growing country in the world and will have the youngest population by 2022.” In India, more than 2 million graduates join the workforce each year. They are expert in their respective fields and have proficiency in the English language too. When you outsource ecommerce call center services to India, you will get the opportunity to utilize superior talent graduated from the finest colleges & universities. India has a great talent pool and capable of providing best in class ecommerce call center outsourcing services.
Labor Cost: In western countries especially in the USA, hiring skilled professionals at low cost is not easy. If US-based ecommerce companies want to hire a team of professionals for providing customer support, then it will cost them a bomb. But outsourcing ecommerce call center services to India can solve this money-related problem.
Currently, India’s labor costs are lower than the USA and all the major western countries. Ecommerce companies that want to provide round the clock customer support, they can have access to skilled Indian professionals at much lower cost than the USA.
Investor-friendly Policies: The Indian government is continuously trying to improve India’s ‘Ease of Doing Business’ ranking and bring it into the top 50. To draw foreign investment, the central government of India has come up with a 340-point Business Reform Action Plan. The major objective of this Action Plan is to regulate policies and procedures that are vital to make India an investor-friendly nation.
So there you have it, a quick rundown of 5 reasons to outsource ecommerce customer services to India. By outsourcing, you can foster your core business, focus on specific challenges and set future goals for yourself.
