A misconception that forever bothers US-based healthcare providers is the belief that outsourcing healthcare call center services to India can’t be a good option to implement better patient experience. They have the same old image of India in their minds. And what they don’t understand is that the present situations are not same as they were before.
In this competitive age, outsourcing the non-core activities is crucial for healthcare providers to focus on their core functional areas. To streamline the core process, you can prefer India as your outsourcing destination.
A quick rundown of 5 reasons to outsource healthcare call center services to India
To Improve Patient Experience: Many healthcare providers think they are providing great patient experience but the reality is totally opposite. In the eyes of patients, the healthcare providers are not providing a better experience at the back-end as compared to the front-end.
Patient experience refers to the sum of every interaction a patient has at each stage of healthcare process with the hospital or healthcare provider. To improve patient satisfaction and enhance the engagement, you need a trusted and well-experienced healthcare call center outsourcing company that can deliver a positive experience across those interactions.
It is very difficult for the healthcare organizations to deliver high-quality call center services while focusing on the core activities. That’s why they should outsource healthcare call center services to India. And various surveys have also proved that India is the most preferred outsourcing destination.
To Provide 24×7 Services: To respond quickly to the patients, healthcare providers need round the clock healthcare call center service in-house but it is not a cost-effective option for many healthcare providers. So, they should outsource healthcare call center services to India because Indian time zone is 10.5 hours ahead of the ET (Eastern Time Zone) and 5.5 hours ahead of Greenwich Mean Time (GMT). If you outsource your services to India, then you will be able to provide your patients 24×7 services. By outsourcing healthcare call center services to India, you can spend more time to focus on to drive patient experience innovation by closely observing what your direct competitors are doing. And you can improve your services accordingly.
Highly-skilled Workforce: India produces highly-skilled and talented human resources. Nearly, 2 million English speaking graduates join the workforce each year. This can be an advantage for healthcare providers who are planning to outsource healthcare call center services to India. To choose India as your outsourcing partner, you will get an opportunity to utilize world-class talent graduated from the finest universities in India. The biggest positive quality of Indian professionals is that they know, your patients simply want their problems to be solved as painlessly as possible.
Labor Cost: In western countries like the USA, healthcare providers have to invest a large amount of money to handle call center related operations in-house because the cost of living in the USA is very high. But in India, the cost of living is much lower as compared to the western countries. When you outsource healthcare call center services to an Indian company, you can get high-quality services in a cost-effective manner.
To Cut Down Operating Cost: Setting up in-house healthcare call center will cost you a fortune because it requires you to invest a large sum of money in infrastructure, technology, staff, equipment, overheads, etc. When it comes to advanced technology and cost-effective services, there is no match for India. By outsourcing healthcare call center services to India, you can cut down your overall operating cost as well as manage your budget better.
When your goal is to create a better patient experience, India is the most suitable destination for outsourcing healthcare call center services where you can improve patient experience and satisfaction to a great extent.
