In the United States, the health care system is undergoing significant changes. The advent of managed care and the adoption of the widely adopted has completely changed how healthcare is paid. Healthcare has become an important part in our daily lives. Healthcare industry is also changing rapidly. Today, Many competing trends, rules and regulations are affecting healthcare organizations much. Call centers are the backbone of various industry verticals and offer an extensive range of benefits to the organizations. It simplifies the process providing better customer support to patient, provider and payer. Due to the growing number of competitors in the industry, experts are suggesting that outsourced healthcare call center companies can help the industrialist gain competitive advantages. Healthcare call center outsourcing can provide many benefits in terms of business growth, customer satisfaction and many more. There are an ample amount of things about Healthcare call center services that you need to know.

Improve patient engagement

It is inconvenient to think about healthcare as an "industry" and patients as "customers", but the reality is different. The healthcare services are the nature of the transaction for the success of traditional retail and commercial businesses. In this new era of technology, the Internet and smartphones have become a popular source of communication for providing customer services as people still prefer access to live agents through calls. Healthcare call center companies accesses the fair use of the schedule, which enables you to ensure that your patients have been well informed. They ensure that in order to improve the quality, overall patient care should be efficient with the coordination of services.

What we do:

Customized phone scripts
Patient Satisfaction
Access each patient’s acceptance rules
Pre-registration paperwork.
Appointment Reminders

Appointment Reminders

At the time of scheduling, we centralize the evaluation of provider's equal and unequal records, medical need authority, and we also make sure that for advance goals follow-ups should be perfectly positioned.

Payment and Collections:

Payment and collection are one of the most important tasks of any health care provider. Healthcare call center services not only charge fees effectively but also improve the productivity of the collection department. Nowadays, payment by phone is easy to use and implement. This feature can be embedded in a standalone application devoted to a normal phone sales process or a bill or fee payment. We provide a dedicated team using their time and efforts towards collecting on past-due accounts. Our agents pay full attention to the process so that your company can maintain a small collection cycle. The healthcare call center services companies also lets your employees focus on your main business.

High Potential for Optimal Return on Investment(ROI)

Healthcare outsourcing companies expand brand awareness and referrals. Consequently, they have a high chance of optimal return on investment (ROI). When deployed correctly, the call center can give solid ROI through many routes i.e, abandoned rate, low handle time and more consistent call volume. They walk through the calculations needed to make a business case for your organization.

Proactive engagement and notifications

There is proactive customer service for all providers in challenging aim, and despite their personal commitment and available technology, there are constraints in trying to move towards a successful health model.

Providing customer support through multi-channel support via email, text message or call reduces interrupted transactions which may invite customers to switch to the other options available.

Effective care of patients

Customer satisfaction is a priority for every business. It is also pertinent for a healthcare call center companies as well. It is important to provide relevant and accurate information to the patient because they are completely dependent on the services with whom they are being provided.

Therefore, automating the entire process is one of the key requirements that every healthcare provider should keep in mind. Healthcare call center outsourcing companies also ensures that their agents should be fully familiar with the need of their client's patients and have the skills and expertise to address their different situations.

Expert diary and database management

Companies that work in the healthcare and pharmaceutical industry, can assure that their daily practice management and patient database are constantly updated when using dairy and database management services. Call center agents schedule and confirm appointments for health care providers and follow-up with reminder service about patient appointments or prescription renewals.

Reducing in-house administration costs

Outsourced call center services are beneficial for reducing the cost of in-house administration in the case of hiring and training new employees, and these costs to the patients will give an opportunity to invest more towards patient care services.

Our range of healthcare call center services:

Activation Services
Surveys
Sales/Lead Generation
Product or Service Introductions
Patient Satisfaction Surveys
Physician Referral Services
Inbound Acquisition
Literature and Information Requests
Inbound Customer Care
Claims Status
New Member Acquisition
Appointment Setting for Field Agents
Rate Change Support
Member Services
Billing Support
Enrollment and Application Processing
Seminar Registrations and Reservations
Patient Surveys
Meeting, Seminar and Event Registration and Notification
Staff Recruitment Screening

Advantages of Outsourced Healthcare Call Center Services at SSR TECHVISION

We help you to enhance the patient experience, improve the accuracy of communication, maximize the value of every conversation and make health service call center services more accessible. Being a healthcare call center service provider, we connect with your patients through many channels of communication. So that we can help you carry out better patient experience and cut your costs.

Due to being patient-centric, we increase the expectation of communication in terms of patient retention initiatives, appointment scheduling, and medical professionals, we also keep pace with new communication techniques. You can easily extend your unconditional support using the services of SSR TECHVISION. Here we give some highlights of our services:

We respond quickly to patients. We reduce stress levels and burden on your core staff and improve the patient experience. We take follow-up actions with patients to make sure their satisfaction and positive feedback. We help in maintaining patients records.

We provide excellent services to our clients. Our services help enterprises in building, maintaining and servicing an improved outsource product information request service platform which maximizes our clients business value. You think – we create, this our emblem to make our client business progressive and effective in the terms of the outsourcing services provider.