In this outrageous world, everyone wants to feel satisfied and gratuitous. Interactive Voice Response (IVR) are well designed to perpetuate such tasks. Interactive Voice Response (IVR) services are a prestigious part of any call center. IVR services are operated via an automated telephony system technology that helps to resolve customer query through automated voice. You must have heard that sweet voice over the phone ‘for sales department press 1 on your keypad’. These are the system generated calls with the modern technology, sophisticated IVR systems gather up the input through DTMF tones and respond via voice recognition.

In IVR the automated voice helps to deliver the description about the company's services and policies. These calls are initiated by customers then subjected to main menu options, side menu options and/or made according to the need. This allows in channeling of the customer traffic towards the appropriate call center executives which facilitates easier performance and functioning within the corporation.IVR specializes in configuration and customization according to the needs of the clients.

Some useful application of IVR

Call center forwarding

Utilization of the IVR systems for your organization provides easy functioning on queries to the call center department. Resolution rate of queries and problems can mitigated easily, only the genuine and legitimate problems would be forwarded to the helpdesk or technical team executives.

Office calls routing

Assisting the customers’ queries by routing is the pre-eminent option in IVR. The audio of incoming calls is routed to a handset or a speakerphone which is functioned by automatic call distributor (ACD) to the calling executives. Unresolved queries of consumers are redirected to the concerned calling department.

Surveys and polls

While handling IVR, many firms are diagnosing their customer experience, getting their valuable feedbacks and hence obtaining the right solutions. These feedbacks are subjected to improve these IVR services of the organization. Those valuable inputs are manifested to surveys and polls to their respective concerned authorities.

Medical phone services

IVR Systems are most useful in handling concerned patients. Many healthcare organizations are availing these services to handle their large patient rates.

Advantages of IVR outsourcing services over normal inbound calling

Advanced and clear utterance rate

As these calls are system generated calls, which clearly delivers words with proper pronunciation formulated by perfect coding. Most of the IVR outsourcing companies are taking help from Artificial Intelligence (AI). New technological era is focused on the paramount customer satisfaction assisted by artificial robots which helps in delivering the accent and utterance rate according to the respective customer’s style.

Cost reduction

IVR outsourcing services might seem ‘easy to ears’ but setting up these services can cost you very copious! The team of experts coders and automated answering machine are working to lite your pockets. By outsourcing IVR services to an outsourcing service provider can effectively cut the cost.

Faster payments

IVR sytems are imminent in helping to the payments services due to their 24/7 availability. No matter where you and your customers are, they are free to call by IVR services. Thanks to these IVR outsourcing providers which can be your superior partner at the eleventh hour too! No more delays in bill processing, crediting money is easy like the bed of roses.

Better call segmentation

Due to the automated system generated calls, customers are easy to handle. Automated dialers are well coded for transferring the calls to adequate departments. A customer seeking technical support do not need to talk with other back staff support or any other department.

Happier customers

Due to the traditional calling process, the customers were required to go through uncanny and long list of verification questions. Sometimes it is impossible to get the resolution of the problems due to the lengthy process. Utilization of IVR results in shortening those prolonge discussion processes. The customers are feeling satisfied due to the short and adhere process which derives the increase satisfaction rate.