Call Center Outsourcing Services are one of the fastest booming part of the industry in today’s world. With the industry expanding as a whole, Call Centers are something that’s prevalent and necessary for each and every part of the industry because if you’ve got customers then you definitely need a call center. Call Center Services have played a pivotal role in the upsurge of innumerous companies since their inception. This led to upliftment of the standards and competition in the industry at regular intervals which led to the need of nothing less than an exceptional call center for companies.
This gave rise to an industry that specialized in providing call center services with efficiency, known as Call Center Outsourcing industry. Earlier, Call Center Outsourcing service providers used to train their agents in a generic manner, but with evolution of the services, each industry demanded a different skillset for call center agents in order to produce great results. This resulted in modified training curriculums for call center agents by call center outsourcing service providers.
SSR TECHVISION, a call center outsourcing service provider in India, has an extensive and evolved training curriculum for its agents to provide best quality of call center outsourcing services to their clients. We have made rapid progress all thanks to our training curriculum which not only imparts general call center prowess to our agents but also conditions them to handle calls for specific industries. This has led to an upsurge in our reputation in the industry as a call center outsourcing service provider. Here are top 10 methods that SSR TCEHVISION uses to impart best possible skillset to the agents:
1. Introduction to the management
One of the techniques we employ to allow our agents to connect with our organization and acclimatize with its environment is by introducing them with our management in person or via a conference call. We encourage them to open up during these calls which help us realize their full potential in quick time which is a boon for any call center outsourcing service provider company.
2. Providing extensive business information
We make sure that we provide our new agents with every information regarding our business including our mission, vision, core values, and work culture and work mechanisms. Employing this technique helps our agents to communicate with customers in a much professional manner. This has proved to help our reputation in the market as a call center outsourcing service provider.
3. Masterclass by Top Agents
Our top agents deliver masterclass sessions for new agents during their training which help them understand various intricacies associated with the job and provide them tricks to master them. This not only helps new agents to pick up pace but also enhances their personal skillset which helps them fulfill their future endeavors and touch new heights. This has been one of our most appreciated method as a call center outsourcing service provider.
4. Speak Up Sessions
We organize speak up sessions where new agents deliver speeches on the topic of their choice which lets the agents bond by knowing each other in a better way. This also helps us identify the individuals who have the talent to go the distance as a call center agent. This has helped us gain better work machinery as a call center outsourcing service provider.
5. Pair up new agents with experienced ones
During the training period, our new agents are paired up with the experienced ones. This helps them gain a lot of experience and learn a lot of cool techniques for better performance. Our new agents are able to increase their rate of personal growth with the help of their partners and are conditioned for any challenge that their job throws at them. This has helped us pass on a legacy of excellence from our first employee to our latest hire. This imparts us consistency as a call center outsourcing service provider.
6. Offer incentives
We offer huge incentives to our agents which always acts as a motivational factor that catalyzes the performance of our agents as well as that of our call center as a whole. We consider the performance issues for starters and set easily achievable goals for them. This provides a sense of self belief within the agents and motivates them to realize their full potential. This has helped us in exponentially growing our company and becoming a leading call center outsourcing service provider in the industry.
7. On-job training
We let our new agents answer calls from day 1. We aim at providing our clients with a smooth transition mechanism from a rookie to an expert. This cannot be done without experience, our agents gain experience and clear their doubts during the training itself which reduces a lot of time complexity for our projects and helps us to provide impeccable services to our clients. This has helped us acquire a special place in the market as a call center outsourcing service provider.
8. Customized individual training curriculum
We pay attention to every individual and try to provide them a growth map according to their talents. We tweak our curriculum for every individual according to their talents. This helps us optimize our time and deliver results in no time to our clients. This also helps us understand our agents in a better manner which aids in their utilization in different projects. This innovation has helped us grow by leaps and bounds as a call center outsourcing service provider.
9. Early appreciation by management
We let our highest management stakeholders hear to the recordings of the calls answered by our new agents and encourage them to provide positive feedbacks to the agents they though delivered great performances. This helps in uplifting the self-esteem and excitement of the agents which reflects on the positive feedback we get from our clients as a call center outsourcing service provider.
10. Regular feedbacks by agents
We make sure to regularly take feedbacks from the agents regarding their training. This helps us figure out strategies to further improve the quality of the training that we provide and increase the efficiency of our call center. This is the reason why we possess so many reliable, skillful and jubilant agents that help us take our company to new heights. This small step has helped us improve our quality as a call center outsourcing service provider.
If you are a call center outsourcing service provider, these steps will definitely help you create a better future for yourself, your employees as well as your clients. Our experience in the field of call center outsourcing services is vast and we aim at providing our clients with best quality of services by simultaneously making a difference is call center outsourcing services community.
