Retain your customers with successful call center service
The call center is a centralized department that handles phone calls of potential customers. It is essential to keep customer satisfaction and engagement metrics intact. It is the key to success for a growing organization as it significantly contributes to managing non-core business functions with accuracy and perfection.
The present time is highly competitive, here brands constantly compete for customer loyalty. For this reason, partnering with SSR Techvision, a major name of call center service provider will keep your business brand growing. We ensure the unmatched quality of the customer support service to enable our clients to be in touch with their all relevant customers.
Services that we provide
Our this specific section includes services like inbound call center services comprising the email and live chat support and outbound call center services include appointment settings, market research survey, follow-up, collections, etc. We strive to identify the core purpose of your center and then our support team analyzes and re-evaluates the call center metrics.
We value our customers and strategically check out their needs to let them have a positive experience through our customer service call center facilities. Our team to provide outsourced call center services emphasis on quickly resolving small or easy-to-manage issues. We provide guidelines to manage the customer’s queries using the IT help desk software.
SSR Techvision prefers to personalize the customer’s interaction and send out follow up emails after an operator interaction and also we customize the tier 1 help desk support feature for streamlined call process to improve business reputation.
Our Up-selling Services are those services that can convince the customers to spruce up to more costly products and services. In most of the situations, marketing can eliminate the need for salespeople, but in the context of B2B transactions, you will need salespeople or to outsource call center services for Up-selling Services.
Our market research team identify and define the problems and focus on developing the effective approach research design, collect and analyze data to prepare the report and take action for new business development.
SSR Techvision believes that product information request is one of the most important services that it provides. We have established an option for call center outsourcing services to let our clients be at a progressive pace for their business.
Our IVR services include customer query resolution through automated voice guidance. So, This allows channelizing customer traffic towards human call center executives. Also, it facilitates easier performance both at the customer and the company’s end. Also, the process might sound simple but requires a lot of skill to develop and customize one according to the customer.
We value the inquiry handling part of inbound call center services. Importantly, and believe that it is a concept of answering customer queries related to services and products. However, Inquiry handling services build customer relationships, drive sales and lead to abiding brand loyalty as well.
We follow these techniques to manage call center services
We hire the best employees
We initiate working with the best employees, since being a call center answering service provider, we need people possessing the natural ability of customer service, effective communication skills, an excellent memory along with enthusiastic attitude.
Offer thorough onboarding
SSR Techvision believes in emphasizing providing the requisite training regarding how to deal with customers' complaints. With a thorough onboarding program, we stick to the quality service to maintain a specific standard.
We prioritize employee engagement
Engagement activity is like holding brainstorming sessions, we serve to keep your employees on the right track of the work system to have improved results.
Regularly communication with Client
According to them, having regular communication with employees helps them to stay on the front line of your customer’s call every day. While, working as a call center support services provider, we have to take care of all verticals that might affect the business pace.
Data utilization while making decisions
Our support team starts working by setting a goal and appropriate metrics to reach the business edge. We thus, collect much more data to acquire insight into your operations.
We balance workflow to meet demand
We strive to maintain a workflow through checking the Daily, weekly, monthly, and yearly call volume on an everyday basis.
Frequently Asked Questions
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What are the service hours of your call center?
We stay available 24* 7 to offer the call center services. SSR Techvision aims at resolving the business concern in no time and strives to keep its clients happy every time.
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How do you take care of lost calls when the phone line is busy?
We have set a platform where all the calls are transferred and recorded onto the voicemail during non-service hours or when the phone line stays busy. According to the service agreement, our agents respond to those voicemails, so no call is lost unattended.
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Do you support any particular Live Chat software?
We support all kinds of chat software and also we train our agents at using all types of software with proficiency.
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Is my Data Secure if I outsource?
We take care of the security part of your data, credit card details, logins, and/or passwords and have implemented tight data security measures to ensure complete confidentiality of your information.
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Can your agents multitask in free time?
Our call center agents receive their salary according to their shift timing, therefore they can't multitask or provide supplementary services in free time as it will make them disoriented and affect the quality of our solutions as well.