Government and Public Services

“We are committed to improving public outcomes through a focus on communities requirement and government schemes”

The development and welfare of a state depend on the availability of natural resources and proficient personnel. The formation of the progressive government lies in hand of an aware and informed citizen. Since the administration needs to be responsible enough to think about all the tires of the government horizontally and vertically. However, such a task is no so easy, but with technological and outsourcing support, the government may initiate to deliver the gratifying results and meet the demand of the common public. It is indispensable for the government to have reliable and updated data to keep a check on the actual needs of the public. This will help them formulate schemes that are compatible with the maximum number of communities.

SSR Techvision, an outsourcing local government services provider aims at improving all kinds of technical aspects required by the government to collate the public's perceptions. We have designed this outsourcing service to provide the best result for a particular demand by common communities. With the valuable opinion and expertise by our skilled professionals and utilization of advanced tools, we wish to establish and maintain good relations with the government and public institutions and make them experts at handling technological problems.

Our Government and Public Services have the following coverage

Outbound

  • Appointment Scheduling
  • Soft Lead Generation
  • Third-Party Verification
  • Telemarketing
  • Information Verification
  • Customer Survey

Inbound

  • Customer Support
  • Inquiry Handling
  • Call Answering
  • Toll-Free Services
  • Product Information Request

Web Enabled

  • Order Taking
  • Email Support
  • Chat Support
  • Market Research

Benefits of outsourcing the government and public services to SSR Techvision

  • Access to the Larger Talent Pool

    The filling of top positions in the government is done through the electoral process. But with our government outsourcing facilities, the government gains easy access to the larger talent pool. It enables the government to avail the assistance from specialists to resolve the problem that occurs in the community.

  • Operating Efficiencies

    Outsourcing government services to SSR Techvision will be cost-efficient and strategical decisions. We have skilled and years of experienced professionals to complete the assigned task and deliver a satisfying result to our clients. Besides these, the in-house personnel will be able to think about the innovative models to cover maximum tires of government.

  • Collaboration and Customization

    We have a team a close collaboration with the team to develop the Service Level Agreement (SLA). This guarantees that the outcome is aligned with productivity requirements. We customize our services according to the government's needs as well.

  • Disaster Recovery and Business Continuity Planning

    Outsourcing public services to SSR Techvision is a key decision for any business planning. We work 24/7 hours and our delivery centers lie in safe zones. Our team takes care of our IT infrastructure to eliminate the chance of any unexpected scenario that might be responsible to affect the delivery of results to your business.

  • Best Practice Approach

    We are equipped with the facility of the track to understanding the method to deliver efficacious solutions and services. We have a well-trained team to execute the best practices for process implementation in order to produce the best outcome for your government and public services. business. We also monitor metrics and key performance indicators (KPIs) that are an important part that ensures uninterrupted service betterment.

  • Data Security

    Information leads to business growth, and so it needs to be kept safe like another valuable asset. We have a strong data security criterion in order to safeguard all your secret information.

  • Technology Advantage

    SSR Techvision employs best-in-class technology to develop skillfulness and standardization into the outsourced process. With in-depth knowledge of the technology domain and its trends, we choose the right application for our client’s outsourcing requirement, our strong IT infrastructure is reliable for seamless continuity of services.

  • Scalable Processes

    Government and Public Services industry lies vulnerable to the challenges in business activity. Therefore, for the successful processes having SSR Techvision as an outsourcing partner will allow services and processes to be delivered in a smooth manner. We have scalable resources and can be changed according to the project and the changing requirement.

  • Real-Time Reporting

    We as public sector outsourcing companies provide our clients with regular reports and access to a dashboard to collect information about the progress of the project. Apart from this, we deploy a project manager to enable our clients to share their suggestions if required for our improved service methods.

  • Lower Labor Costs

    Another advantageous feature of outsourcing the government and public service is that it helps in eliminating the additional cost of labor. We at SSR Techvision are highly dedicated to deliver the affordable service to our clients and make them capable of meeting their goal.