IT Help Desk Solutions That Surpasses Expectations
Ever tried installing the new software that you just bought and felt clueless about using it? Yes, let us accept it we have all been there. In such a scenario, a help desk customer service number can prove to be helpful where the users can interact with an agent and seek the necessary assistance. All such queries that pertain to IT-related products or services need to be handled in the most professional manner. An IT Help desk refers to that department of a business that is responsible for answering all technical queries and concerns of existing or prospective customers.
Not every user that shows interest in your products or services would have a technical bent of mind. However, that does not mean that as a business you neglect such customers and leave them unattended. At SSR Techvision, all IT help desk services are rendered by certified IT professionals. We offer IT help desk support services– every hour of every day, throughout the year. We can provide your customers with highly professional and immediate support in a cost-effective manner. Our help desk solutions cater to a variety of industries including healthcare, logistics, automotive industry and many others.
IT Help Desk Solutions Offered By SSR Techvision
Most technical support queries can be solved by a FAQ section in a well-designed Self Service Portal. Our specialists can help your business offer self-service tools for your valuable customers. And we choose to design the self-service portal to manage the service requires by clients immediately.
No organization can afford to lose their crucial business data. Our solutions enable you to backup your employee computers as well as your Server /NAS Devices onto cloud platforms. We are completely indulged in providing our clients with a facility of data protection so as to allow no obstacle in the way of their business growth.
Our network security solutions use both hardware and software technologies to protect the dependability and integrity of your business network and data. We aim at overcoming unusual threats that may affect your business flow very badly. Since the digitization has changed the world, so every organization wish to secure its data o meet their customer’s demand.
We offer technical help desk support to your customers for different versions of your launched software. Right from installation support to updating the software, we have your customers covered. SSR Techvision easily handles the complex and performs the database monitoring to keep all technical glitches away.
Our tech experts ensure that your team members are always connected by quickly diagnosing and solving basic to complex computer problems. The technical glitches have not left any section of the internet world alone. We keep a frequent check on the hard drive status of the computer of our clients and also advise them to do not open the unknown links or emails.
Installing any software or CRM tool can be challenging for new users. Our IT helpdesk experts can offer ideal support and guide users during the entire process of software installation or configuration. We provide all-defined guidelines to our clients when they approach us. Having sophisticated technologies is the most important factor for business extension.
SSR Techvision’s Strategy To Manage IT-help Desk Processes
- Request Generation
SSR Techvision is one among IT support outsourcing companies, that has established an easily accessible platform to process user’s requests by phone, web, and email.
- Report Processing
We enter the reported issues and track them in our ITIL-based ticket management system with the help of a unique service ticket number.
- Acknowledgment
Our IT service desk team sends a confirmation email to customers regarding the work process to ensure that their issues have received and logged.
- Prioritization
Our support professionals assign tickets based on the specific types of issues that arise.
- Assignment
Our IT support service desk team helps clients to manage issues by routing the ticket to the best resource in a facilitated way.
- Keep Customers Updated
We keep our customers updated with our work process for a solution by sending them an email notification.
- Resolution of Issues
SSR Techvision keeps track of the steps taken by technicians to resolve issues, so that it may quickly be prevented from reoccurring in the future.
Leading Benefits Of Outsourcing IT Help Desk Services To Us
-
24/7 hours service availability
SSR Techvision as your trusted IT help desk outsourcing partner has a team of professionals who are spread across multiple time zones. We can offer seamless technical support on a 24/7 schedule to your customers located in different parts of the world.
-
Cost-effective
Outsourcing IT help desk services to SSR Techvision is a sure shot way to save more in terms of operational costs. Our company offering IT help desk services is more than willing to transfer such cost advantages to your business.
-
Appropriate calculation & analysis for ROI
Our experienced outsourcing firm is known to deliver the appropriate metrics and data to help you better analyze and calculate your Return On Investment (ROI) of partnering with us.
-
Access to secure and up-to-date technology
We utilize highly advanced IT service help desk software to strengthen the entire support process and record your customer pain-points, feedback, and inputs in a single place.
-
Accurate management of business data
At SSR Techvision, our team of professionals can deliver profound CRM customer service and support. Therefore, your business can manage customer data and interactions with ease.
-
Improved customer satisfaction
When you finally take the decision of outsourcing IT help desk services to us, your business can witness great improvements in customer satisfaction and customer retention rate.
Frequently Asked Questions
-
What is IT helpdesk?
An IT helpdesk is operated with the intention to provide users with relevant information and support pertaining to technical products or services.
-
What types of IT help desk services are offered by SSR Techvision?
We offer a wide variety of IT help desk services including Self-service Portal, Data backup services, network security support, software support services, computer troubleshooting services, installation support services, etc.
-
I want to be involved in the training process of your agents. Is this possible?
Yes, we allow our clients to participate in the training process so that everything is transparent and they can share their valuable inputs.
-
Can your company scale its IT helpdesk support team as my business grows?
Yes, all our services are flexible, scalable, and cost-effective. This means that we can adjust our team and helpdesk support operations as per your changing requirements.
-
How much will I have to pay? Are there any hidden charges?
The cost of our services depends on a lot of factors such as types of services chosen, call volumes, industry type, and others. No, there are no hidden charges.