Enquiry Handling Services
Our inbound call center customer service agents are well-trained to manage and assist your customers with their numerous enquiries and doubts.
Inbound & Outbound Customer Service For Improved Customer Experience
Customer service and customer support are often used interchangeably and they refer to the assistance and support provided by a business to the various users of its products or services. The right customer service strategy can help any modern business in retaining its existing customers. Customer support can be divided into two categories: In inbound customer service, the agents are at the receiving end of customer calls. On the other hand, in the case of outbound customer service, the agents initiate the calls to customers.
SSR Techvision is a renowned outbound and inbound customer service outsourcing company. Call center operations have become the heart of our business and our wide range of inbound and outbound services have played a huge role in the development and growth of a lot of our clients. We aim at providing our clients with the best chance to innovate and concentrate on their core services and completely relieve them off any pressure arising from these services. We have a specialized Call Quality team that constantly works on developing solutions to ensure superior quality and efficiency.
Offer Seamless Customer Support With Our Top-notch Services
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Live Chat Support
Increase customer value and offer them live assistance with our profound live chat support services. Our live chat operators can manage multiple chats simultaneously.
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Email Support
Every business receives countless emails from their customers. We offer the best in class email support services to ensure that every customer email is given the utmost attention.
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Order Confirmation Services
Our agents can make customer service outbound calls and confirm orders that have been placed by your customers. Our solutions help you avoid any incorrect orders or orders placed by mistake.
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Customer Satisfaction Surveys
We deeply understand the value of customers for your growing business. Our live call operators can conduct customer surveys that help you better understand the area of improvements.
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Product Promotion Services
Your products might be the best in the market and still not sell due to low promotion. Our marketing experts promote your products to your target audience by highlighting the Unique Selling Points (USP).
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Product Information Services
Our agents receive ample training about your products and services and are well-equipped to transfer key product information and features to your potential customers.
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Business Call Screening Services
Your business might be receiving thousands of calls every day. Our business call screening services can help to filter your calls so that unnecessary calls can be avoided.
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Emergency Call Center
Emergency call centers are useful for organizations like hospitals, fire fighters, credit card companies, etc. that have to handle customer emergency situations. Our agents are capable to handle such emergency situations with patience and empathy.
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B2B Appointment Setting Services
Frequent updates and technological advancement has brought dynamic changes in the business world. We at SSR Techvision providing B2B appointment setting services to let our clients grow their business wings according to their expectations.
SSR Techvision’s Live Operator Customer Service Process
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Assigning The Case
Every incoming case is assigned to the right customer service agent. If an agent had previously helped a customer, then it’s case is handled by the same live operator or representative.
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Identifying The Appropriate Solution
Our agents are experienced to offer the ideal solutions to your customer’s queries or concerns. Our central knowledge base helps them in evaluating different solutions to a common problem.
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Delivering The Solution
Once the agents has identified the ideal solution, he/she is given the responsibility to deliver the solution within the stipulated time period. For eg. if a customer wishes to know about a product, the solution would involve the agent sharing all the relevant product information and features.
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Escalation Of Case If Required
When you outsource outbound call center services, your business can stay rest assured that your customers will be assisted even if the case has to be escalated to a specific department.
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Taking Customer Feedback
Once the solution has been delivered to the customer, our customer service specialists successfully record and maintain customer feedback in respect to the service rendered. This allows us to work on existing customer pain points.
Benefits Of Outsourcing Inbound & Outbound Customer Service To Us
Expert management & support staffs
At SSR Techvision, we hire a team of skilled and highly experienced agents who undergo rigorous training to perform our call center work. Performance-based perks and a friendly environment in our office has always kept our agents highly motivated.
Improved Customer Satisfaction
Our call center practices are executed to improve your customer satisfaction rates. To improve our inbound customer service, we have set very high standards when it comes to assisting your customers.
Quality Assurance
We dispatch daily, weekly and monthly reports to our clients in real-time in addition to quality recordings. Quality assurance plays a huge role in customer support operations as well as the medical claim processing aspect.
24/7 Support Service
When you outsource inbound call center services to SSR Techvision, your business can offer customer support in a seamless manner. We offer our 24/7 call center services and assist your customer based in different parts of the world.
Enhanced business productivity
Our outbound customer service agents can not only provide quick assistance to your customers but also ensure your business sells more with the help of proven up-selling and cross-selling sales strategies.
Frequently Asked Questions
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What is the difference between inbound and outbound service?
In inbound customer service, the agents are at the receiving end of customer calls. On the other hand, in the case of outbound customer service, the agents initiate the calls to customers.
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What inbound and outbound services do you offer?
We offer a wide range of inbound and outbound services including: Enquiry handling services, live chat support, order confirmation services, product promotion services, product information services, and customer satisfaction surveys.
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Why my business should focus on customer service?
Customer service can help your business retain existing customers and attract new ones. When customers receive the right support at the right time, they develop a sense of loyalty with your brand.
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During what time of the day can you offer Live Operator service?
We can offer inbound and outbound customer service in a seamless manner and cater to your customers 24 hours a day, seven days a week & 365 days a year.
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Who are hired by your company as call center professionals?
SSR Techvision only employs college-educated and qualified professionals. All the agents are made to undergo training irrespective of their experience.