In order to keep pace with a competitive edge in the impulsive telecommunications industry, organizations need to take care of increasing demand for connectivity, managing security issues and introducing new offerings for the latest devices and technology model.
Choosing SSR Techvision as an outsourcing partner, an expert Telecom outsourcing services provider, enables telecom companies to ensure that they have certain key factors indulged in delivering efficiencies, and allowing them to focus on developing their core abilities. We have the expertise to enhance the efficiency, productivity, and robustness of our client’s business operations.
Our call center services are available at minimal cost for our clients engaged in providing services related to wireless, telecommunications, cable, satellite TV and phones, broadband Internet, Wi-Fi, WiMAX, traditional telephone local and long-distance services, and DSL. Organizations getting benefit s from our services include fixed-line operators, wireless service providers, mobile network operators, internet service providers (ISPs), satellite operators, cable companies, broadcasters, and others.
Our Telecom services include these
Customer Acquisition
- Order taking
- Order fulfillment
- Contract management
- Lead generation
- Outbound sales
- Sales analytic
- Warranty Support
- Operations
Customer Service
- Logging and monitoring service requests
- Churn reduction
- Usage analytic
Collection
- Detailed reporting and analysis
- Payment and Collections Services
- Query Resolution
- Welcome Calls
- Mobile and Wireless Support
- Device-Related Troubleshooting
- Billing Inquiries
- Service Inquiries
- Subscription Services
- Technical Support and Repairs
- Warranty Support
- Sales and Contracts Administration
Sales
- Pricing and contract preparation
- Sales order taking
- Ordering support
- Customer Retention
- After Sales Support
- Order Provisioning and Order Management
- Delivery process creation for new product and services
- Order provisioning
- Technical validation and support
- Order Tracking
- Rejected Order Tracking
- Multi-Vendor Tracking
- Order Management
- Billing
- Data Management
Benefits of Outsourcing Telecommunication Services to SSR Techvision
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Efficient Operations
Efficiency is a highly desired quality for most organizations today. However, there is a certain level of efficiency that can practically be achieved through the given technological and skill advancements at any given time. We at SSR Techvision always make sure that we have innovative methodologies, state of the art infrastructure and a skilled and trained workforce that helps in maximizing your business efficiency to meet the global target.
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Easy Scalability
The telecommunications industry is a very fragile and unpredictable sector of the industry. Therefore, no one knows how much work is required by a company to accomplish the work of a particular field or department. Therefore, we provide telecom network outsourcing services to let you handle the business requirements. We also provide easy scalability in our outsourcing services that allow you to easily scale your business operations as and when required with the utmost ease.
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Complex Customization Made Easy
Every company in the Telecom Sector is different and therefore their needs are different too. There is no set standard of what kind of services a company will need or what combination and scale of different services a company will require. Therefore, outsourcing telecom is the best alternative to customized the complexities as much possible.
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Better customer experience
Improved Customer Service is the basis for the success of any organization in today’s age. This is why most of the organizations lean towards the operations that provide them with the ability to completely satisfy their customers. SSR Techvision is one of the telecom outsourcing companies in India to provide the best customer experience. This is the reason why the customer retention rate of most of our clients has drastically improved after they outsourced their services to us.
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Gain A Technological Upper Hand
Every operation in every walk of the industry is assisted by some kind of technology. At SSR Techvision, we have state of the art technological infrastructure for the cost-effective telecom business process outsourcing services. We have the ability to deliver the results that exceed the expectations of our clients. The technological infrastructure when coupled with our discipline, dexterity and hard work then it proves most advantageous.
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Safe and Secure Operations
Data Security is probably the biggest issue of most of the companies in the industry today. One of the most essential features that any organization must-have for its operations is security. At SSR Techvision, we make sure that we have a high level of security infrastructure that uses multi-level complex encryption techniques especially in finance and accounting operations for providing top-notch security to the data of our clients.
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Adherence to strictly high standards
The standards in the industry are rising with time. Our outsource telecom team usually applies innovative techniques that have been adopted by some of the businesses in the industries and might be a great fit for our operations too. Apart from that, we have an innovation wing that discovers new ways through research to optimize each and every task of our organization. This enables us to stay ahead of the competition and provide our clients with an edge over their competitors.
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Real-Time Reporting
For any outsourcing relationship to be fruitful, reporting is essential. At SSR Techvision we provide our clients with complete transparency and real-time monitoring of our performance through real-time reporting, especially in the call center operations. This is beneficial for both us and our clients as it gives them the ability to monitor our performance in a better manner and also allows us to better understand our client’s expectations and perform according to them.