The concept of travel and hospitality are closely linked and they seem to overlap each other to form one big industry. Travel can be summed up as the act of moving from one place to another for the purpose of business or leisure. Hospitality comes in the picture when travelers need a place to stay during their travel. With the rise in globalization, the travel and hospitality industry has witnessed a significant rise in global tourism and foreign tourists. This has given great incentives for businesses looking to venture into this highly profitable business sector. No wonder that outsourcing in hospitality industry is picking trend.
The demand for customer support and customer relationship management has also increased manifolds due to the rising competition among key global players. As one of the leading travel outsourcing companies, SSR Techvision strives to offer support to key businesses in this sector. We offer a wide range of travel and hospitality services to our clients belonging to the travel industry. SSR Techvision is one of the leading travel BPO companies and we offer our services to a number of business segments like- Hotels, Airlines, Travel Agencies, Car Rentals, Cruise, Bread & Breakfast chains, and others.
Our Specialized Services For The Travel & Hospitality Industry
Call Center Services
- Booking & Reservations
- Up-sell & Cross sell
- Itinerary Research and Planning
- Changes and Cancellation
- Special Requests
- Customer Services
- General Inquiries
- Loyalty Program Queries
- VIP Customer Hotline
- Live Chat Support
- Email Helpdesk
- Customer Surveys
- Complaints/ Correspondence Handling
Back-office Services
- Ticketing
- Social Media Monitoring and Support
- Suppliers & Agencies coordination
- Fraud Verification/Monitoring
- Refunds Administration
- Accounts Payable Management
- Accounts Receivable Management
- Queue Monitoring and Management
- Loyalty Program Administration and Coordination
Concierge Services
- Air, Train and Hotel Bookings
- Flower/Gift delivery
- Dining Reservations
- Secretarial Services
- Taxi and Local transport
- Event Tickets
- Translations
Top Reasons Why Travel & Hospitality Businesses Choose Us
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Multi-channel support
As a leading travel process outsourcing company, SSR Techvision offers support to your customers across multiple support channels. Our top-notch customer support strategy ensures that your customers receive email, chat, and call support in a timely manner. Offering multi-channel support empowers your customers to opt for the support channel as per their comfort and convenience.
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Round the clock Service
With the help of our travel call center outsourcing services, we offer round the clock customer support. Our business can offer you a time zone advantage wherein you can offer seamless support to your customers based in different parts of the world. Our 24/7 operations ensure that every customer that approaches us receives the right care, attention, and support in a timely manner.
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Scalability
The travel sector is an unpredictable sector of the economy that is always undergoing changes. Therefore, no one knows how much work is required by a company in a particular field or department. Therefore, to ease out the outsourcing process for our clients we provide easy scalability in our Travel and hospitality BPO Services that allow our clients to easily scale their operations as and when required with the utmost ease.
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Advanced and Best Technological Infrastructure
Every operation in every walk of the industry is assisted by some kind of technology. At SSR Techvision, we have state of the art technological infrastructure for the services that we perform which provides us with the ability to deliver the results that exceed the expectations of our clients. The technological infrastructure when coupled with our discipline, dexterity and hard work produces immensely fruitful results for us as well as our clients.
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Unmatched Data Security
Data Security is probably the biggest issue of most of the companies in the travel industry today. One of the most essential features that any organization must have for its operations is security. At SSR Techvision, we make sure that we have a high level of security infrastructure that uses multi-level complex encryption techniques for providing top-notch security to the data of our clients.
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Consistency of Customer Satisfaction
Modern travel and hospitality businesses realize that customers spend a huge fraction of their savings while traveling and wish for a maximum level of satisfaction and after-sales support. As a travel outsourcing company, SSR Techvision values the role of customer experience for a business and help you retain consumers with the help of our acclaimed customer service. We don't believe in providing just ‘satisfactory’ services and hence, we strive to make your customers feel ‘delighted’ every time they visit you.
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Loyalty Programs
Our customer service strategy has encouraged the presence of loyal programs for your customers. We understand that in this fiercely competitive business environment, it is difficult to acquire new customers for your business. Our loyalty programs ensure that your customers keep returning to your travel and hospitality business again and again.
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Skilled Workforce
One important aspect that has helped us in taking the front seat in the outsourcing industry is our well-qualified team. All our travel support professionals are made to undergo intensive and regular training sessions to develop a better understanding of your business. Our customer support representatives have proficiency in multiple International languages and this has come across as our USP.